Last Updated: 19 March 2026

Introduction

We are committed to protecting your privacy and handling your personal data with care and respect. This Privacy Statement explains how we collect, use, disclose, and protect your personal information when you visit our website.

We comply with Malaysia’s Personal Data Protection Act 2010 (PDPA) and are mindful of international data protection regulations, including the European Union’s General Data Protection Regulation (GDPR) and other applicable laws.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Account credentials (username, password)
• Demographic information (age, location, preferences)
• Payment information (when making purchases)
• Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (general geographic location based on IP)
• Cookies and similar tracking technologies data

Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (when you connect your account) or business partners.

How We Use Your Information

We use your personal information for the following purposes:

Primary Purposes

• To provide and maintain our services
• To process transactions and deliver products/services
• To communicate with you about your account or inquiries
• To personalize your experience on our website
• To improve our website and services

Legal Bases for Processing (GDPR Compliance)

For visitors from the European Economic Area (EEA), we process your personal data based on:

• Consent: When you have given clear consent
• Contract: To fulfill our contractual obligations to you
• Legal obligation: To comply with legal requirements
• Legitimate interests: For our legitimate business interests, balanced against your rights

How We Share Your Information

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, subject to confidentiality agreements.

Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

International Data Transfers

As a Malaysian-based website with international visitors, your information may be transferred to, and processed in, countries other than Malaysia. These countries may have different data protection laws than your country.

For transfers from the EEA to countries not deemed adequate by the European Commission, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining appropriate retention periods, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Applicable legal requirements

Your Rights and Choices

Malaysian PDPA Rights

Under Malaysia’s PDPA, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent to processing (where applicable)
• Limit processing of your personal data

GDPR Rights (for EEA Residents)

If you are in the EEA, you have additional rights under GDPR:

• Right to access: Obtain confirmation of whether we process your data and access to that data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure (“right to be forgotten”): Request deletion of your data
• Right to restriction: Limit how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time (where processing is based on consent)

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within 30 days, in accordance with applicable laws.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function
• Performance cookies: Help us understand how visitors use our site
• Functionality cookies: Remember your preferences
• Targeting/advertising cookies: Used to deliver relevant advertisements

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Children’s Privacy

Our website is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Statement does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated statement on our website with a new “Last Updated” date.